Language matching first
Volunteers should be matched with contacts by language whenever possible: Russian, English, Hebrew, Yiddish, Ukrainian, or another language the volunteer can comfortably use.
Volunteer system
A call-room designed like a simple phone assistant, not a CRM.
Senior Campus needs a volunteer outreach system that older volunteers can actually use: one contact, one clear action, large text, large buttons, and guided notes.
The protected database and call history belong on Education On The Go systems. This public page explains the workflow without exposing private contacts.
One contact on screen
The volunteer sees one large contact card, a tappable phone number, the presumed language, last contact summary, and a short script. No full phone book is shown.
Simple outcomes
After a call, the volunteer selects a clear result: supported, interested, call back, no answer, not interested, wrong number, or do not call.
Guided notes
Notes should start with checkboxes such as “asked for SMS,” “needs Russian speaker,” “better evening,” “potential donor,” or “wants more details about Campus.”
Private data stays protected
Contact records, call logs, notes, follow-ups, and Twilio/SMS actions must require authentication and server-side authorization on Education On The Go.
Volunteer guide
Give every caller the same calm, honest script.
The internal guide explains how to open the call, answer common objections, protect payment safety, and record useful outcomes.